Returns & Refund
Refund Policy
At MiddleUpMask, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us and we will do our best to help.
Return Window
Customers may request a return within 14 days of receiving their order.
To start a return, contact us at:
commerceenterprisellc@gmail.com
Returns sent without prior authorization may not be accepted.
Return Eligibility
To be eligible for a return:
- The item must be returned in its original condition and packaging
- The item must be unworn, unused, and free of damage, misuse, or modification
- Proof of purchase may be required
- Customers may be asked to provide photo or video evidence for claims involving damage, defects, or incorrect items
We reserve the right to inspect returned items before issuing a refund.
Hygiene Notice
Because our products are worn on the face, items that have been worn, opened from sealed packaging, or show signs of use cannot be returned for hygiene reasons, unless they arrived damaged, defective, or incorrect.
Product Variations Disclaimer
Minor differences in color, texture, stitching, or finish may occur between products and from images shown on our website. These are normal variations and are not considered defects.
Some products may feel slightly snug or stiff at first and are designed to soften and adjust naturally with regular use.
Product photos, videos, and promotional materials are intended to demonstrate design and function and may differ slightly from the item you receive.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and contact us within 48 hours if you receive:
- a damaged item,
- a defective item,
- or the wrong item.
Include clear photo or video evidence when contacting support.
Where appropriate, we may first offer troubleshooting assistance, replacement parts, a replacement item, store credit, or a partial refund before authorizing a full return.
Non-Returnable Situations
Returns and refunds may be denied for:
- Normal cosmetic variations in color, texture, or finish
- Minor initial stiffness or snugness that eases with normal use
- Items that have been worn, used, or removed from sealed hygienic packaging
- Damage caused by misuse, modification, excessive force, improper handling, or accidental damage
- Items returned in used or damaged condition
- Unauthorized returns sent without approval
- Change-of-mind requests after the product has been used
Return Shipping
Customers are responsible for return shipping costs unless:
- the wrong item was sent,
- the item arrived damaged,
- or the item is confirmed to be defective under applicable consumer protection laws.
Shipping costs are non-refundable unless required by law.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
We reserve the right to reduce or deny refunds if returned items are found to be damaged, used beyond reasonable inspection, incomplete, or altered.
Contact
For any return or refund questions, contact:
commerceenterprisellc@gmail.com
Nothing in this policy affects your statutory rights under applicable consumer protection laws.
I replaced the 3D-printing disclaimer with a general product-variations section and added a hygiene notice, since masks are worn on the face. If your masks are actually 3D printed, or you don’t want the hygiene rule, tell me and I’ll change those sections.